Report a missed collection

If your bin has not been collected, fill in the form below to report it.

Please note that Serco are unable to collect your bin, and therefore doesn’t qualify as a missed collection, if it:
  • is too heavy or wasn’t out for collection by 7am on your collection,
  • was the wrong bin put out for collection,
  • had the wrong type of waste in the bin,
  • was overflowing, the lid was open or had side waste, or
  • was an additional grey-lidded wheelie bin that wasn't tagged.
Serco will put a label on the bin if they were unable to collect it.

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